Bubble Inflatables Retail Terms and Conditions

All Customers Please Note!

If you did not purchase your item directly from Bubble Inflatables please contact the retailer you purchased your item from for information on their warranty policy. If you did purchase your item directly from Bubble Inflatables please see warranty information below.

Bubble Inflatables Limited Warranty

Bubble Inflatables provides a 30 day limited warranty on our products and accessories including: Chairs, Couches, Ottomans and Inflation Pumps. This covers Bubble Inflatable's manufacturing defects in material and workmanship from the original date of item receipt.

To file a warranty claim with Bubble Inflatables you must obtain a RETURN AUTHORIZATION (see Obtaining A Return Authorization below) and return the item to Bubble Inflatable's testing department. Items returned to Bubble Inflatables without a RETURN AUTHORIZATION (see Obtaining A Return Authorization below) will be rejected and refused.

Bubble Inflatables is not responsible for return shipping to our testing facilities. Once the item is received, defective testing takes 5-10 days. We also accept high resolution digital photos if a noticeable defect is present.

If the item is found to be defective, Bubble Inflatables will ship out another item at no additional cost or issue you a refund for the cost of the item. We will not refund shipping charges under any circumstance.

To qualify the item(s) must have been purchased from a Bubble Inflatables website/shopping protal (Amazon, EBay) or over the phone from a Bubble Inflatables representative.

You must request a RETURN AUTHORIZATION (see Obtaining A Return Authorization below).
The item must be returned to us within 30 days from the date of receipt.
You must send the item(s) back with a company that provides a tracking number (FedEx or UPS preferred) for proof of shipment and delivery.

Liabilities

In no way may Bubble Inflatables be held liable for misuse of these products. This warranty does not cover claims for damage due to abuse, neglect, alteration, shipping or damaged packaging.

Returns/Package Refusals/Refunds

To return an item you must obtain a RETURN AUTHORIZATION (see Obtaining A Return Authorization below). Bubble Inflatables is not responsible for return shipping charges on any returned items. Please read the Return Information Below...

If you did not purchase your item(s) from this web site or one of the Bubble Inflatables customer service representatives please refer to the retailer you purchased your product from for any returns or warranties.

Returns will ONLY be accepted within 30 days from the date of receipt (for example if you received your item on August 1st you have 30 days from that date to get the item back to us - therefore the item must be back in our possession (proof of shipment required) by August 31st). All returns must be sent freight pre-paid at the sender's expense. All returned non-defective merchandise must be in original purchase condition, including the original packaging, contents and the original receipt/invoice/packing slip issued by Bubble Inflatables.

This means that the item(s) can not be opened, used, tried out or inflated and then returned. Bubble Inflatables provides pictures, descriptions and approximate measurements so customer can make an informed buying decision. If you get an item and open it, use it or just try it out and decide you don't like it it can not be returned - IT MUST BE IN ORIGINAL PACKAGING SO IT CAN BE RESTOCKED TO OUR INVENTORY!!!

All returned merchandise must be in resalable condition. If merchandise is deemed to not be in resalable condition we will return the merchandise to you at your expense. IF WE CANNOT RESELL IT WE WILL NOT REFUND YOUR MONEY!

Their is a 20% Restocking Fee On All Returned Merchandise! Bubble Inflatables is not responsible for return shipping charges. We do not, under any circumstance, refund the initial shipping charges. We are charged to ship the item to you. Once the item is shipped we can not recover those funds. If you return an you must obtain a RETURN AUTHORIZATION (see Obtaining A Return Authorization below).

A credit will be issued to your account upon approval of returned merchandise, however we will not issue credit for any unpaid merchandise. This credit may take up to 30 business days to appear on your credit card. We will not issue a credit for shipping charges incurred during the purchase. We will not issue credit for returned merchandise damaged during shipment. Bubble Inflatables will not accept returns of products damaged as a result of misuse or neglect. Customers may want to insure the package, as Bubble Inflatables will not be held be responsible for lost or misdirected return.

If you refuse shipment or issue a delivery call tag return on a package and have it returned back to us you will be charged for the return shipping, the call tag or both before when we issue your partial refund according to our refund policy, if your return is accepted. A call tag is contacting a delivery carrier and having them pick up the package at your residence and return it to us. Call tags cost an additional $10.00. Refusing a package is telling the carrier to "Return To Sender". You will be charged for return shipping back to us (This charge is usually taken out of your return, if accepted).

To return any item or to file a warranty claim you must obtain a RETURN AUTHORIZATION (see Obtaining A Return Authorization below). Bubble Inflatables is not responsible for return shipping charges.

Obtaining A Return Authorization

You must get a Return Authorization from Bubble Inflatables to return any item to us, this includes all returned merchandise for a refund and warranty claims. If items are returned to Bubble Inflatables without authorization they will be rejected. Bubble Inflatables is not responsible for shipping charges on any returned items. We do not, under any circumstance, refund the initial shipping charges. We are charged to ship the item to you. Once the item is shipped we cannot recover those funds.

What To Do:

Email support@bubbleinflatables.com (you must provide the following below) or call 888-251-2911.

Provide complete contact information including phone number
Provide your order number if you still have one
Provide the reason for the return or warranty claim
Wait for email instructions on what to do next (you must follow these instructions to validate your return, if the email does not show up in you email inbox please check your bulk/junk mail folder)
Download the proper form here: (Return & Warranty Forms) to send in with your return or defective merchandise.

You must email support@bubbleinflatables.com to obtain a Return Authorization or call 888-251-2911.

Order Errors & Changes

Shipping errors will be charged to you in all cases except those that occur as a direct result of our processing procedures. Shipping errors include shipment refusals, incorrect address, address changes, order changes and failed delivery attempts. Charges incurred from shipping mistakes include return postage/freight costs, $10.00 per address change/correction, costs for refused shipments, costs for lost shipments and any costs for reshipment. If an item is returned to us for any reason previously stated you will be charged following Returns/Refusals/Refunds above. Changes can only be made if your order has not been picked up by our delivery carrier. Any changes after an order has been placed will result in a $10.00 change fee. This includes all changes and cancellations. We provide an Order Review page before your final order submission. Our orders are processed 24/7. If your address or information is entered incorrectly you are responsible for any charges.

Canceled Orders

In an effort to get items to our customers as quickly as possible Bubble Inflatables processes orders 24 hours a day, 365 days a year. Orders are usually shipped the same business day (Monday, Tuesday, Wednesday, Thursday, Friday - excluding National Holidays). Items are picked up by our delivery carriers multiple times each business day. If an order is canceled after it has been processed (meaning the label has been printed, it has been boxed and is on a shipping dock waiting for a delivery carrier) Bubble Inflatables will only issue a partial refund. A 20% restocking fee will be subtracted for all canceled orders that are refunded to a customer after being processed. If an item has already been shipped the order can not be canceled. You will have to return the item to us following our Returns/Refusals/Refunds above. If an order has not been packed/processed for shipment we will not charge you a 20% restocking fee. All order cancelations & changes that have not been processed will result in a $10.00 order change fee as described above.

Shipment Delays

All Bubble Inflatables customers agree not to hold Bubble Inflatables liable for delays in ground or express shipments caused by weather conditions, shipping provider delays, international customs issues or any other circumstances beyond Bubble Inflatables's direct control. Ground services are never guaranteed and all customers agree to never hold Bubble Inflatables liable for any shipping delays, exemptions, or rescheduled deliveries. Bubble Inflatables shipment and delivery dates are calculated based upon estimates provided by our shipping providers. Bubble Inflatables will always act to make sure that any distribution difficulties do not delay delivery schedules. In no case shall Bubble Inflatables be liable for any consequential damages or direct damages resulting from any delay in shipment or delivery.

Lost/Stolen/Misdelivered Packages & Claims

Please track your package(s) before you contact Bubble Inflatables about a lost, stolen or misdelivered package(s) When your item is shipped you are emailed the tracking information. If this information is not in your "in box" please check your "SPAM or Bulk Email" folder. Sometimes our delivery carrier will hide packages at the delivery location so they are not visible to the public; please check around your entire location if the delivery carrier's tracking information says your package(s) has been delivered.

If our delivery carrier claims that your package(s) has been delivered and you do not have your package(s); meaning it has been lost, stolen or misdelivered you need to contact Bubble Inflatables via email (support@bubbleinflatables.com) so we can try to locate the package(s). Please provide us with your complete contact information and order number. Once you have contacted Bubble Inflatables you agree to allow us 10 business days (M-F not including holidays) to contact our delivery carrier and locate your package.

If your package can not be located we will file a "service failure claim" with our delivery carrier on your behalf. At this time Bubble Inflatables will, in good faith, issue you a full refund for your purchase or reship the item. By issuing this good faith refund, we only ask that you assist us in the claim process. You may have to answer a few questions or fill out a short form from our delivery carrier so we can recover our losses. If, for some reason, our delivery carrier can prove that this claim is fraudulent you will be billed accordingly.

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