Yes, most items can be returned for a refund, less shipping costs and a 20% restocking fee as long as they are in resalable condition and we are notified within 30 days of receipt of your order. Please see instructions on how to return an order for further detail. All returned non-defective merchandise must be in original purchase condition, including the original packaging, contents and the original receipt/invoice/packing slip. Return shipping costs are at the customer’s expense.
For a quick exchange, place a new order on our website for the item you need. Once you have a new order in place, open a support ticket on our website and include both order numbers so that we can authorize the return of your original item. Returns will ONLY be accepted within 30 days from the date of delivery. Please see instructions on how to return an order for further detail.
Contact Us Here and provide the following information.
All returns, whether for an exchange or refund, must be accompanied by a return authorization number. Please ensure your return is postmarked within 15 business days of contacting us and receiving your Return Authorization. Shipping charges are non-refundable.
All returns must be inspected by our quality control team. While we try to process refunds as quickly as possible, a credit may take up to 30 business days to appear on your credit card. We will not issue a credit for shipping charges incurred during the purchase.
If you refuse shipment on an order, the order will be returned to our company. A 20% restocking fee will apply to all refused merchandise. We will NOT refund shipping charges and you will be charged for return shipping charges. Any remaining cost of the product will be credited back to your credit card.
No. In order to be processed, returns must be accompanied by a return authorization number. If items are returned without authorization, they will be rejected. Please see our instructions on how to return an order for further information.
No. Shipping charges are non-refundable.
We apologize for any errors on your order. Please contact us within 15 business days of receiving your shipment. We will ship you the correct item and issue a call tag or send you a return label via email to ship the package back to us.
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